Average KSI Learner Satisfaction Score Recorded at 89.5

A 1.1-point increase from the previous year
Cultural Education Curriculum and Programs chosen as the learner’s favorite area for five consecutive years

The King Sejong Institute Foundation (KSIF) announced the results of the 2020 KSI Learner Satisfaction Survey, noting that the overall satisfaction score was 89.5, on average, a 1.1-point increase from the previous year.

The highest satisfaction score was given for Social Satisfaction and Cultural Education Curriculum and Programs at 90.5 and 90.2 points, respectively. On the lower end, User Facilities and Environment (87 points) and Curriculum (88.7 points) appeared to be aspects that learners were least satisfied with.

The highest satisfaction score was given for Social Satisfaction and Cultural Education Curriculum and Programs at 90.5 and 90.2 points, respectively. On the lower end, User Facilities and Environment (87 points) and Curriculum (88.7 points) appeared to be aspects that learners were least satisfied with.

The recent survey was the first satisfaction survey to include learners from the King Sejong Institute (KSI) Korean education center as respondents, and it included new indicators, such as Online Education Service Satisfaction and Social Satisfaction, to use the results toward achieving qualitative growth in the operations of the KSI.

KSIF plans to reflect the satisfaction survey results and feedback from learners in supporting the operations of the global KSI network to further boost satisfaction.